Fees
The Language Machine Ltd (TLM) acts as an agent for tutors by providing introductions with clients and vice-versa. TLM collects fees from clients on behalf of tutors as well as its commission which is included in the quoted tuition rate.

Fees are agreed between TLM and the client on behalf of the tutors prior to tuition starting. In most cases these fees will be in line with standard published rates which can be found on the TLM website. Reasonable travel expenses are included in the published rates, but in the event that a tutor is required to travel significant distance then it may be necessary to add a travel cost to the published rate.

Payment for tuition
Most students are required to purchase lessons in advance in blocks. Typically students purchase an initial block of 3 lessons and subsequent lessons are usually purchased in minimum blocks of 6. For students taking multiple lessons per week it might be easier to pay for larger blocks in advance.

Once tuition has started no refunds are made if the lessons are cancelled by the client before the end of the course. Lessons can be rescheduled for alternative dates at no charge as long as the client provides 24 hours notice.

The tuition course will continue even if the client comes to the end of their pre-paid lessons, unless one-week’s notice is given to both the tutor and TLM. If required notice has not be given then it is assumed that you wish to continue your tuition at the usual agreed time slot and sessions will be charged at the full lesson rate.

Cancellations
If you need to cancel a lesson due to illness, holiday or other reason, then please get in touch with your tutor directly. Note that lessons cancelled within 24 hours for whatever reason will be charged at the full lesson rate.

Stopping Tuition
If you are going to stop tuition please give at least one week’s notice to your tutor and TLM. If a tutor has to stop tuition mid-course then TLM will endeavour to arrange for an alternative tutor to begin as soon as possible. If this is not possible for some reason, then a refund of the balance of any fees paid for the remaining unused tuition will be made.

Tuition
The great benefit of private tuition is the ability of tutors to personalise the tuition for each client. Tutors have different teaching styles and methods and there are no set course materials for private tuition. Tutors will provide handouts for lessons and will be able to recommend textbooks to clients.

In the case of minors please ensure a responsible adult is on the premises at all times. Tutors are not responsible for chaperoning minors or looking after premises.

Tutor qualifications
Tutors are all interviewed by TLM and hold relevant language teaching qualifications. Many tutors have Qualified Teacher Status and are CRB checked although if the latter is required it should be stated when contacting TLM.